Frequently Asked Questions

Order
What payment methods can I use on ninariccimaison,com ?

The payment can be done online by credit card, bank transfer, check or even using the Paypal platform.
You will be able to find your invoice in the "My orders" section of your Nina Ricci Maison user account.

Order
What can I do if I am not completely satisfied with my order ?

If you are not completely satisfied with your order, you have 15 working days to return an item and obtain a refund or 60 working days to ask for an exchange after receipt of your order.
We will refund the return shipping costs in the case of an exchange resulting of a mistake of our team (only for order from the website).

Shipping
How long does it take to deliver my order and how much does it cost ?

Orders can be delivered within 48h via UPS services if the items you ordered were in stock. Some of our products may be available within 10 days.
shipping fees to Mainland France are free for new clients and for orders above 100 €.

User account
What do I do if I cannot remember my password ?

Only enter the email address you used to create your account and click on "Forgotten password". Nina Ricci Maison will send you an e-mail containing your new password.

How do I unsubscribe from the newsletter ?

If you do not want to receive the Nina Ricci Maison newsletter anymore, you can easily unsubscribe by clicking on the link at the bottom of our newsletters.